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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

PEOPLE.   PRODUCTS.  CUSTOMERS.

 Why should you apply? We invest in you!

• Competitive Pay
• Personal Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

Job Purpose and Overview

The Network Engineer specialize in Microsoft Teams Voice  supporting a global teams solution, including conference rooms and call center voice solutions. The role also supports telephony integration and management of session border controllers. This role is also part of the network team and assists in general support and on call of the global network.

Schedule: This is a Monday–Friday day position, 60% office - 40% home office. This role is based on Mexico City being part of a Global Team. Working in an Easten Time Zone (US & Canada).   

What does it take to be a NETWORK ENGINEER III at Dawn Foods:

• Bachelors or Associates in Networking or Related
• Advanced English is essential for the role
• Certified Cisco CCNA or related Cisco certs or coursework
• Certified MS Teams or MCSA or MCP
• Voice or Telecom training or certs
• 2 years supporting an MS Teams voice network with experience in a general networking role
• Microsoft Teams Administration: Proficiency in configuring, managing, and troubleshooting Microsoft Teams environments.
• Telephony Integration: Experience with integrating telephony systems, including Direct Routing, Operator Connect, and Teams Calling Plans.
• PowerShell Scripting: Ability to automate tasks and manage Teams environments using PowerShell .
• Networking Fundamentals: Understanding of networking concepts, including QoS (Quality of Service), firewalls, and VPNs.
• Audio/Video Conferencing: Managing and optimizing audio and video conferencing solutions .
• Device Management: Handling Teams-certified devices and ensuring their proper configuration and maintenance.
• Security and Compliance: Implementing security measures and ensuring compliance with organizational policies.
• Problem-Solving: Strong analytical skills to diagnose and resolve issues efficiently.
• Communication: Clear communication skills for collaborating with team members and stakeholders.
• Project Management: Ability to plan, execute, and oversee small projects related to Teams deployment and management.
• Collaboration: Working effectively with telephony providers, third-party vendors, and other IT teams.
• Flexibility: Willingness to work flexible hours and meet deadlines.
• Support of Call Center Solutions
• Participation in Oncall Rotation
• Assistance in after-hours and weekend activities
• Some Travel Required

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An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 37289