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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

PEOPLE.    PRODUCTS.   CUSTOMERS.

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

Job Purpose and Overview

PC Technician II supports and maintains laptops, desktops, tablets, and peripherals. This includes installing, imaging, diagnosing, repairing, maintaining, and upgrading a wide range of IT hardware, software and services. Technicians provide friendly and efficient customer service and communicates technical solutions in a user-friendly, professional manner.

Work Environment: This is an onsite role based at our Home Office in Jackson, MI. The standard working schedule is Monday through Friday, 8:00 am to 5:00 pm. Please note that relocation assistance is not available for this position.

What will you do as a PC Technician II at Dawn Foods? 

• Diagnosing and troubleshooting advanced problems with computer hardware and software.
• Resolve issues in-person, via remote session, via email, via phone and via chat.
• Install, troubleshoot or repair Windows applications.
• Escalate tickets to a Tier 3 Technician in the event that an incident or request cannot be resolved at the Tier 2 level.
• Work independently and with minimum supervision.
• Image computers and transferring user data.
• Detect and remove viruses.
• Maintain and update documentation in the Knowledge Base.
• Document errors, troubleshoot steps, repairs and resolution using the ticketing system.
• Troubleshoot and resolve user incidents and requests including but not limited to the Microsoft operating system, Active Directory, Microsoft Office 365 Suite, VPN, 2 Factor Authentication, remote tools, and Encryption.
• Setup, configuration, and coordination of AV equipment and related software for onsite meetings and Town Hall Meetings.
• Replace damaged or faulty computer hardware when necessary.
• Work as a team and escalate issues to appropriate teams.
• Follow established processes and procedures.
• Perform other related duties as assigned or requested.

What Does It Take to be a PC Technician II at Dawn Foods?  

Below are the minimum qualifications to be a fit for this job.

• A High School Diploma or GED is required.

• A minimum of 2 years of professional experience working with PC technologies or related training.
• Knowledge of computer hardware, software and networking.
• Knowledge of Windows OS.
• Familiarity with Anti-Virus software.
• Strong verbal, written and interpersonal communication skills are needed to provide effective customer service.
• The ability to analyze, summarize and solve user problems in a calming manner.
• Have basic familiarity with a variety of the field’s concepts, practices and procedures.
• The ability to rely on experience and judgment to plan and accomplish goals.
• Ability to relate to all levels of the user community, translate technical language to lay audiences, and organize and manage priorities.
• The ability to adapt to different surroundings and situations.
• Strong documentation, technical, analytical, and negotiation skills.
• Strong relationship skills.
• Demonstrate the “Dawn Values” of Team Dawn and supports the Dawn Circle of Excellence.

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The normal setting for this position is on-site at the Home Office in Jackson, MI.
• Ability to lift computer equipment up to 20 pounds.
• Ability to stand, bend, stoop, sit, crawl, walk, twist, and turn.

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here. 

If this sounds like the opportunity that you have been looking for, please click "Apply.” 

About Our Benefits 

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits. 

Compensation

$49,240-$73,860 with bonus eligibility

#LI-Onsite #LI-AH1

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An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 37522