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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Are you commercially minded, organized, and solution-oriented? Looking for a new challenge in a dynamic organization? Read on!

Purpose of the Role
As a Customer Service Team Member at Royal Steensma, you play a key role in achieving the commercial objectives of the entire organization. You are the vital link between our customers and various departments within our factories. Together with your colleagues, you ensure optimal customer satisfaction and efficient collaboration.

In this role, you will work closely with colleagues from sales, planning, production, logistics, and more. You will report directly to the Manager of Customer Service.

What will you do as a Customer Service Team Member at Royal Steensma?

• Advise and inform prospects and customers, both nationally and internationally.
• Process orders in Exact while considering stock levels and other relevant factors.
• Maintain sales and client records.
• Input pricing information and handle complaints and customer inquiries.
• Monitor delivery times and pricing and arrange transport.
• Ensure accurate documentation and information for deliveries.
• Collaborate and communicate with departments such as planning, logistics, and production.

What does it take to be a Customer Service Team Member at Royal Steensma?
You are a commercially driven professional with excellent organizational and communication skills. You are solution-oriented, proactive, and thrive under pressure. Additionally, you match the following profile:

• At least a bachelor's degree or equivalent work level.
• A minimum of 2 years of commercial work experience, preferably in a B2B environment within the food industry.
• Availability of at least 32 hours per week.
• Proficiency in Dutch and English, German is a plus.

Does this sound like the opportunity you’ve been looking for? Click "Apply now."

Why choose Royal Steensma?
At Royal Steensma, part of Dawn Foods, we offer a challenging and varied role in a dynamic environment where your input matters. Our benefits include:

• A competitive salary and secondary benefits, including pension and a year-end bonus.
• An informal and friendly work atmosphere with short lines of communication and supportive colleagues.
• Opportunities for personal growth and career development, both within the Netherlands and internationally.

Who are we?
Royal Steensma, part of Dawn Foods, is an innovative and internationally active family-owned company producing bakery ingredients for both national and international markets. With a passionate team of approximately 255 colleagues, we deliver high-quality products daily. Whether serving artisan bakers or the industry, customer satisfaction is always our top priority.

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An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 36672