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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Are you a natural organiser with a passion for customer contact and teamwork? Then we have the perfect challenge for you!

Job Purpose and Overview

As a Customer Service Representative at Dawn Foods, you’ll play a key role in achieving our commercial goals and exceeding customer expectations. You’ll be the vital link between our customers in the Netherlands and Belgium and internal departments such as Sales, Planning, Production, and Logistics.

Together with your colleagues, you’ll ensure flawless service and optimal customer satisfaction.

What will you do as a Customer Service Representative at Dawn Foods? 

You are the first point of contact for our customers. You’ll ensure everything runs smoothly behind the scenes. You will:

• Advise and inform customers in the Netherlands and Belgium.
• Process orders in SAP, keeping stock levels and delivery options in mind.
• Keep customer and sales records up to date.
• Enter pricing, handle complaints, and respond to customer queries.
• Prepare contracts and ensure accurate documentation for deliveries.
• Work closely with departments such as Sales, Logistics, and Production.

What Does It Take to be a Customer Service Representative at Dawn Foods?  

You are an organised, communicative, and solution-oriented team player who enjoys working in a fast-paced commercial environment. You communicate clearly, work accurately, and stay calm under pressure.

Furthermore, you recognize yourself in the following profile:

• MBO+ working and thinking level
• At least 2 years of commercial experience, preferably in a B2B setting
• Fluent in Dutch, with a good command of English
• Available for a minimum of 32 hours per week

If this sounds like the opportunity that you have been looking for, please click "Apply now” 

Why should you apply?

At Dawn you’ll be part of an innovative company that recognizes and values your unique contributions and supports you in achieving your full potential. Our commitment to excellence extends to our employees, providing development opportunities to help you progress in your career. Our package includes:

• Competitive salary
• Pension Plan (2/3 of premium paid by Dawn)
• 25 days of annual leave, plus 1 day off to celebrate your birthday!
• Laptop and phone
• Bicycle scheme

You’ll also be able to enjoy such benefits as:

• Hybrid Working; the opportunity to split your week between the office and home
• Employee Assistance Program to support you and your family
• Volunteering program; spend a day volunteering in your local community
• Internal Recognition platform
• Access to over 10,000 courses on the Linkedin Learning platform
• Monthly wellness initiatives

#LI-Hybrid 

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An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 37199